How to drive maximum resident retention!

Co-Owner David Martin inspecting roof at 17 East Main Street in Rochester, NY and taking in the fabulous view!

​At OakGrove Management Group LLC, you can trust that your property investment will be in the best hands.  Unlike other management companies, OakGrove's staff is committed to driving high tenant retention for our clients.  As investment property owners themselves, OakGrove Management Group's founders David Martin and Matt Drouin, know that high turnover means high expenses for property owners.  However, most management companies do not assign this as top priority.  These expenses include: vacancy loss, make ready costs, leasing commissions, utility expenses, etc.  The National Apartment Associations estimates that these costs usually average between $1000 and $3000 per turnover!  Did you also know that 60% of tenant turnover is controllable with staff performance the largest determining factor according to Satisfacts Research?
So what does OakGrove Management Group do to drive customer satisfaction to help retain your tenants?

• Flawless Move In Experience - Many property owners start out on the wrong foot when they lease to a new tenant.  When a tenant moves into your apartment home, it is crucial to have everything right.  The apartment needs to be sparkling clean.  It needs to have proper pre maintenance.  It needs to be delivered on the day that is promised to them.  If this process is fumbled in any way, your tenant doesn't forget it, and you can kiss that lease renewal goodbye for next year.  Our team has adopted a proactive approach to the move in process.  The apartment undergoes a thorough pre maintenance checklist, making sure all outlets work, the heating/cooling works, all lights work, plumbing, appliances, that the apartment is professionally cleaned, smells good, etc.  We double check and make sure the keys that we are giving the tenant actually work.  We make sure there is no interruption in utilities.  After all of this, after we give the keys to the tenant, we send out a move in survey 2 days after the tenant moves in, just to make sure everything is right.  Believe it or not, great customer service is a proactive thing, not reactive.  People do not like to complain.  Most remain silent and don't renew their lease next year.
• Responsive Maintenance - Our maintenance technicians will respond within 24 hours of a maintenance request and usually have the repair done that day.  Our entire team is dedicated to quality and responsive maintenance; the job is done right, the first time, every time.
• Proactive Maintenance - Our staff will inspect the interior and exterior of your property regularly (we tidy up common areas and pick up around the property regularly), identify potential problems such as leaks, mechanical issues, and other deferred maintenance before it blows up into an expensive emergency.  Investment properties abide by the rules of Murphy's Law, if something bad is going to happen, it will happen and at the most inconvenient time!

​Easy to use management software.  After thorough research and experience with multiple property management software, we selected Appfolio for our company.  It is incredibly mobile friendly, allowing your tenant to pay their rent, receive text and email notifications concerning property maintenance, and submit maintenance requests, right from their phone or mobile device!

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Co-Founder Matt Drouin posing before a photo shoot at a model apartment home!

​If you want to get your valuable time back, have peace of mind, increase value and cash flow; know that your properties are being managed by best in breed real estate professionals, then contact us today for a complimentary portfolio review, where we will survey your properties, analyze your income and expense statements, and make recommendations on how to increase your cash flow, how to streamline your operations, and reduce your headaches.  We will do all of this whether you hire us or not!  So if your properties collectively produce over $10,000 a month or more in rent, call us at 585-413-4410, you would be an ideal candidate for our management services!